Every case. Every lab. Every provider. One rail.
Crowns, implants, ortho alignments, full-mouth rehabs — routed from chairside scan to lab bench to patient delivery. Every approval, revision, and material spec tracked in a single instrument tray.
Stop hand-routing cases. Start running a rail.
Paper Rx forms lose material specs. Generic PM tools don't know a crown from an aligner. Triage routes every case type to the right lab in under two minutes — automatically.
| Capability | Triage✓ BEST | Paper Rx | Generic PM | Legacy Portal |
|---|---|---|---|---|
| Automatic case routing by case type | ||||
| Multi-lab routing with priority tiers | ||||
| Provider-to-lab assignment rules | Manual | Partial | ||
| Crown, implant, ortho, FMR routing | ||||
| DSO multi-location case distribution | ||||
| Chairside scan → lab bench in < 2 min | Manual upload | |||
| Material spec attached at routing | Paper form | Notes only | Partial |
Every case has a pulse. You can read it.
A case sitting unread for 72 hours is a case that generates a remake, a callback, or a lost patient. Triage surfaces every status change the moment it happens — across every lab, every provider.
| Capability | Triage✓ BEST | Paper Rx | Generic PM | Legacy Portal |
|---|---|---|---|---|
| Real-time case status across all labs | Partial | |||
| Full audit trail per case | Partial | |||
| Technician workload visibility | ||||
| Automated status push notifications | ||||
| Deadline tracking with escalation | Manual | |||
| Revision history with diff view | ||||
| Patient delivery confirmation | Phone call |
18 minutes. Not 18 hours. Not 3 days.
Legacy portals require providers to log in, navigate, and manually search for cases awaiting approval. Triage pushes the case directly to the provider's queue — mobile-ready, one tap to approve.
| Capability | Triage✓ BEST | Paper Rx | Generic PM | Legacy Portal |
|---|---|---|---|---|
| Digital approval with e-signature | ||||
| One-click approval from mobile | ||||
| Design file preview before approval | Partial | |||
| Revision request with annotation | ||||
| Approval SLA enforcement | ||||
| DSO-level approval routing rules | ||||
| Avg approval time < 18 minutes | 18 min avg | 3+ days | 6+ hrs | 24+ hrs |
One upload location. Every scanner. Every portal.
Labs receive files from 3Shape Connect, iTero, Medit, Dexis, Carestream, and email — and 50% still arrives fragmented. Triage ingests all of them into a single, searchable case record.
| Capability | Triage✓ BEST | Paper Rx | Generic PM | Legacy Portal |
|---|---|---|---|---|
| 3Shape TRIOS native integration | Partial | |||
| iTero scan file ingest | Partial | |||
| Medit scanner compatibility | ||||
| Dentrix / Eaglesoft PMS sync | Partial | |||
| PlanMeca Romexis integration | ||||
| Centralized file upload (all sources) | ||||
| Lab capacity & schedule visibility |
The numbers don't negotiate.
DSO operations managers, solo practitioners, and lab owners all see the same signal: fragmented tooling turns predictable delays into compounding revenue loss.
"We run 14 labs across 3 states. Before Triage, I had a spreadsheet for every lab and a prayer. Now I have one rail and a sleep schedule."
"A solo practice drowning in paper Rx forms is a solo practice losing 4 hours a week to admin. Triage gave those hours back."
"Cases used to sit in our inbox for three days before anyone touched them. Triage routes them in under two minutes. That delay was costing us real money."